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Vodafone Shared Services

Vodafone Shared Services creates value for Vodafone by optimising quality and efficiency. It has matured over the past 10 years, delivering value to our partners and significantly contributing to customer experience.

Who we are

Established in 2006, VSS has evolved from being a single entity into a multi-functional and multi-location organisation which currently covers centres across Hungary, Egypt, India and Romania with over 20,000 professionals.

In recent years, VSS has transformed its approach from being a reliable service provider to becoming a strategic partner with a focus on value and business outcomes, and become a key lever for Vodafone to drive cost saving programs across Group and Local Markets.

We're doing this by effectively enabling the Vodafone strategy and playing a key role in delivering cost optimisation, innovation and higher levels of profitability.

Quick facts & figures

Vodafone Shared Services' evolution will contribute to strengthening Vodafone market competitiveness. The Shared Services operational framework ensures robust service delivery, better control, transparency and quality of service.

400000

Monthly transactions handled

26

Countries supported

10k

End users supported

4m

Monthly transactions handled

46+

NPS

30

Nationalities

13

Languages spoken

150+

Enterprise customers

70%

Group Enterprise proposals delivered

20K

Employees

Our vision

Lead the change for Vodafone as a strategic partner, to create a competitive edge and improve profitability

VSS Value Drivers

1. Maximise Cost Arbitrage
Continue to optimise footprint, increase VSS penetration and expand its P&S portfolio


2. Enhance Productivity
Do it better & smarter through leveraging business excellence and automation technologies


3. Capitalise Knowledge
Leverage VSS' diverse experience and telecommunications know-how to deliver innovative business solutions and services that identify new opportunities for Vodafone

Portfolio of services

Today, VSS takes pride in owning a wide portfolio of services, supporting Vodafone Group and Local Markets. This covers various capabilities including: Finance, Supply Chain, Customer Operations, Sales and Marketing, Product Development and Management, Legal, Fraud, Credit and Collection, HR, Technology, Networks and Business Intelligence.

Delivering world class efficiency and effectiveness that empowers our business partners

  • Procure to pay

  • Reporting cycle

  • Cash management

  • Management accounting

Developed to provide flexible, scalable and resilient solutions to business needs.

  • Bid & pricing

  • Marketing & sales

  • Contracting & legal

  • Design & delivery

  • Global Service Centres

Providing support globally with centralised processes and focusing on efficiency, through dedication and innovation.

  • Sourcing

  • Contract management

  • Master data

  • Responsible SCM

  • Purchasing operations

  • Supplier evaluation

Guaranteed solutions to provide optimal satisfaction through our multilingual customer care services.

  • Live chat

  • Voice

  • E-mail

  • Back office

 

To provide optimal satisfaction through our multilingual and mutli-channel advisory and transactional services.

  • International mobility

  • Front/back office (Ask HR)

  • Learning and development

  • HR data and reporting

  • Fraud monitoring and analytics

  • AML support including watch list screening

Empowering intelligent business decisions through analytics, reporting and system solutions.

  • Data management

  • Reporting

  • Universe design

  • Predictive / descriptive analytics

Delivering secure and reliable technology services through our world-class expertise, innovation and dedication.

  • Network operations

  • Mobile networks

  • Application development

  • Application operations

  • Application testing

  • Application maintenance

  • SAP services

  • Roaming services

  • Cloud Services

  • Network Operations

  • Mobile networks

Learn, adapt, drive, and implement new digital technologies to an organisation that creates a competitive advantage.

  • Digital Processes Analysis

  • Robotics & Cognitive

  • Analytics

  • Mobile Application Development

  • Web portal / E-commerce & Retail solutions

Our customers

AlbaniaGreeceNew Zealand
AustraliaHungaryPortugal
Czech RepublicIndiaQatar
EgyptIrelandRomania
FijiItalySpain
GermanyMaltaTurkey
GhanaNetherlandsUnited Kingdom

Work for us

View current positions in Vodafone shared services, and explore the world of opportunities that working in these multi-national teams provides.

View our current positions

Protecting your personal information is important for us. We appreciate that you gave us trust and we are committed to protect your privacy.

If you have any concerns, please contact our Data Protection Officer via e-mail ([email protected]).  

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