Vodafone Shared Services
Vodafone Shared Services creates value for Vodafone by optimising quality and efficiency. It has matured over the past 10 years, delivering value to our partners and significantly contributing to customer experience.
Who we are
Established in 2006, VSS has evolved from being a single entity into a multi-functional and multi-location organisation which currently covers centres across Hungary, Egypt, India and Romania with over 20,000 professionals.
In recent years, VSS has transformed its approach from being a reliable service provider to becoming a strategic partner with a focus on value and business outcomes, and become a key lever for Vodafone to drive cost saving programs across Group and Local Markets.
We're doing this by effectively enabling the Vodafone strategy and playing a key role in delivering cost optimisation, innovation and higher levels of profitability.
Quick facts & figures
Vodafone Shared Services' evolution will contribute to strengthening Vodafone market competitiveness. The Shared Services operational framework ensures robust service delivery, better control, transparency and quality of service.
400000
Monthly transactions handled
26
Countries supported
10k
End users supported
4m
Monthly transactions handled
46+
NPS
30
Nationalities
13
Languages spoken
150+
Enterprise customers
70%
Group Enterprise proposals delivered
20K
Employees
Our vision
Lead the change for Vodafone as a strategic partner, to create a competitive edge and improve profitability
VSS Value Drivers
1. Maximise Cost Arbitrage
Continue to optimise footprint, increase VSS penetration and expand its P&S portfolio
2. Enhance Productivity
Do it better & smarter through leveraging business excellence and automation technologies
3. Capitalise Knowledge
Leverage VSS' diverse experience and telecommunications know-how to deliver innovative business solutions and services that identify new opportunities for Vodafone
Portfolio of services
Today, VSS takes pride in owning a wide portfolio of services, supporting Vodafone Group and Local Markets. This covers various capabilities including: Finance, Supply Chain, Customer Operations, Sales and Marketing, Product Development and Management, Legal, Fraud, Credit and Collection, HR, Technology, Networks and Business Intelligence.
Finance
Delivering world class efficiency and effectiveness that empowers our business partners
Procure to pay
Reporting cycle
Cash management
Management accounting
Enterprise
Developed to provide flexible, scalable and resilient solutions to business needs.
Bid & pricing
Marketing & sales
Contracting & legal
Design & delivery
Global Service Centres
Supply Chain Management
Providing support globally with centralised processes and focusing on efficiency, through dedication and innovation.
Sourcing
Contract management
Master data
Responsible SCM
Purchasing operations
Supplier evaluation
Contact Centre
Guaranteed solutions to provide optimal satisfaction through our multilingual customer care services.
Live chat
Voice
E-mail
Back office
Human Resources
To provide optimal satisfaction through our multilingual and mutli-channel advisory and transactional services.
International mobility
Front/back office (Ask HR)
Learning and development
HR data and reporting
Fraud & Security
Fraud monitoring and analytics
AML support including watch list screening
BI / Analytics
Empowering intelligent business decisions through analytics, reporting and system solutions.
Data management
Reporting
Universe design
Predictive / descriptive analytics
Technology
Delivering secure and reliable technology services through our world-class expertise, innovation and dedication.
Network operations
Mobile networks
Application development
Application operations
Application testing
Application maintenance
SAP services
Roaming services
Cloud Services
Network Operations
Mobile networks
Digital Services
Learn, adapt, drive, and implement new digital technologies to an organisation that creates a competitive advantage.
Digital Processes Analysis
Robotics & Cognitive
Analytics
Mobile Application Development
Web portal / E-commerce & Retail solutions
Our customers
| Albania | Greece | New Zealand |
| Australia | Hungary | Portugal |
| Czech Republic | India | Qatar |
| Egypt | Ireland | Romania |
| Fiji | Italy | Spain |
| Germany | Malta | Turkey |
| Ghana | Netherlands | United Kingdom |
Work for us
View current positions in Vodafone shared services, and explore the world of opportunities that working in these multi-national teams provides.
View our current positionsProtecting your personal information is important for us. We appreciate that you gave us trust and we are committed to protect your privacy.
If you have any concerns, please contact our Data Protection Officer via e-mail ([email protected]).